Lessons Learned

User logs into their View virtual desktop using the EVGA PD02 Zero Client (awesome machine btw), spends a few hours doing something then disconnects from the virtual machine and goes to lunch. When that user gets back and tries to re-log into their disconnected session, the virtual desktop kicks them out and the screen goes right to the login prompt on the zero client again... W...T...H...

It literally took me a week (and unfortunately a call to VMware support) to figure it out. No other person that's been using View had this problem. I uninstalled and reinstalled the View agent. Deleted and recreated the pool (twice). Tried every PCoIP and View agent group policy setting I could find that might remotely have anything to do with disconnected sessions...

nothing...

called to VMware support went like this:

VMware Rep: I see your problem is *(removed for brevity)*. Let's do a Webex.
Me: Awesome - here you go
Rep: Ok, let's first check the power settings...
Me: *(sound of hand slapping forehead in a moment of clarity)*

turn the damn monitor sleep settings in windows 7 OFF or else you won't reconnect to the session using PCoIP. It seriously took me a week to get that problem fixed.

So sometimes calling support is the right thing to do... and they're not all idiots

Lesson learned.