Next solution please...

I have a real disdain for level 1 tech support. I know those people work hard and that they more than likely don't get the right kind of training to support questions from people like me, but can I have a level 2 tech support pass for every company I deal with? Please!? I get irritated when I have to spend 45 minute fielding questions such as, "did you reboot the pc?"

ok... /rant off

That had to do with calling Imprivata support support earlier today. It wasn't as bad as getting asked if I rebooted the virtual machine, but the guy on the other end clearly was having a problem fully understanding what I was trying to convey to him.

I was at the end of building a Windows 7 virtual machine for a contractor of ours and for some odd reason when I would sign into the View connection server then log into this desktop, Imprivata would pop up their logon UI asking for me to put in my credentials again. Kinda annoying. So the good tech on the end of the line spent about 15 minutes trying to decipher what I was talking about so that he could put some keywords into their little KB article search engine and try to find an answer for me. Well, like always there was no KB article for my problem, so he took my info from me and told me he'd look into it. Two hours later I get an email from them stating that the solution to my problem was a registry hack to use Kerberos authentication only. "Okay... might as well try it..."

Nope, not it. So I went digging myself and found http://portals.imprivata.com/ftp/SFAttach/Credential_Provider_Wrapping.pdf

after checking out that ISXCredProvDiag tool on the virtual desktop, I saw that the VMware Agent wasn't hooked.


so I wrapped it up, rebooted and BAM... authentication passed through from the connection server. Sweet.

Imprivata OneSign Agent version: 4.5.54.54
VMware View Agent version: 5